FREQUENTLY ASKED QUESTIONS
GETTING STARTED WITH NORTH STAR THERAPY
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No referral is needed. We welcome self-referrals — simply reach out to us directly to get started.
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If you're feeling stuck, overwhelmed, anxious, or disconnected — or if you're navigating a difficult life transition, relationship challenge, or the weight of past experiences — therapy can help. You don't need to be in crisis to benefit from support. Many people come to therapy simply wanting to understand themselves better and live more fully.
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Fit matters. You’re looking for someone you feel comfortable being honest with. The consultation helps you get a sense of that.
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We’ll talk about what’s bringing you to therapy, what you’re hoping for, and any questions you have. It’s also a chance to get a feel for how we work and whether it's a good fit.
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That's completely okay — many people feel unsure about where to begin. There's no wrong way to approach the call. You might simply start by sharing what prompted you to reach out. We'll help guide the conversation from there.
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Not at all. The consultation is simply a chance to connect and explore whether we're a good match. There's no obligation.
ABOUT PSYCHOTHERAPY
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Psychotherapy is a professional, evidence-informed process that goes beyond a supportive conversation. Your therapist is trained to help you identify patterns, explore the root causes of distress, and develop new ways of understanding and relating to yourself and others. Unlike a friendship, the therapeutic relationship is structured, boundaried, and focused entirely on your healing and growth.
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We work with a wide range of concerns including anxiety, depression, grief and loss, life transitions, relationship difficulties, self-esteem and self-worth, trauma, burnout, and feelings of loneliness or disconnection. If you're unsure whether your concern fits, please reach out — we're happy to talk it through.
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Yes. We offer both individual psychotherapy and relationship counselling for couples and those navigating family and relational challenges.
WHAT THERAPY IS LIKE WITH US
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We’ll take time to understand your story, your patterns and what matters to you. There’s no rush; we move at a pace that feels manageable.
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Our work is relational and insight-oriented, with space for both reflection and practical tools. We pay attention to behavioural patterns, emotions, attachment styles, with a focus on understanding the different parts of yourself and how they are impacting your current experiences.
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Both. We balance understanding the “why” with finding ways to respond differently in your day-to-day life.
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We work integratively, meaning we draw from a range of evidence-based approaches tailored to each client's unique needs, goals, and pace. Our foundation is attachment-based and trauma-informed, and we frequently work from Internal Family Systems (IFS), Emotion-Focused Therapy (EFT), and psychodynamic psychotherapy — approaches that support deeper insight, emotional processing, and lasting inner change.
We also recognize that healing isn't only about insight — it's about building new capacities in everyday life. That's why our work is balanced between deeper exploratory work and practical, skills-based support. We draw from Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), and Acceptance and Commitment Therapy (ACT) to help clients develop concrete tools for managing difficult emotions, shifting unhelpful thought patterns, and building greater psychological flexibility.
In practice, this means that in one session we might be exploring the roots of a long-held belief, and in another we might be working on grounding strategies or building distress tolerance skills. We follow your lead, stay attuned to what you need most in any given moment, and adjust our approach as our work together evolves. You are the expert in your own life — our role is to bring the right tools to support your journey.
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Attachment-based therapy is rooted in the understanding that our early relationships — with caregivers and loved ones — shape how we see ourselves, relate to others, and respond to the world around us. By exploring these patterns in a safe, supportive therapeutic relationship, we can begin to heal old wounds and develop healthier ways of connecting.
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A trauma-informed approach means we recognize that many people's struggles are rooted in difficult or painful experiences — and that the body and nervous system carry those experiences long after they've passed. We work at a pace that feels safe for you, always keeping your sense of agency and wellbeing at the centre of our work.
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Internal Family Systems is a compassionate, evidence-based approach that understands the mind as made up of different "parts" — each with its own feelings, beliefs, and roles. Some parts may carry pain, fear, or shame from past experiences, while others work hard to protect us from that pain. IFS helps you develop a relationship with these parts from a place of curiosity and self-compassion, rather than self-criticism or conflict. The goal is not to get rid of any part of you, but to help all parts feel understood and work together more harmoniously.
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Emotion-Focused Therapy is rooted in the understanding that emotions are not problems to be managed — they are a fundamental source of meaning, motivation, and wisdom. EFT helps you slow down and tune into your emotional experience more deeply, learning to distinguish between emotions that are helpful guides and those that may be rooted in old pain or unmet needs.
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Psychodynamic psychotherapy explores how unconscious patterns, early experiences, and relational history shape the way we think, feel, and behave in the present. Rather than focusing only on symptoms, this approach helps you develop deeper self-awareness and insight into the underlying dynamics that may be driving your struggles. Over time, this kind of understanding can create lasting, meaningful change.
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It means you can bring your full self into the room — your struggles, your contradictions, your shame, your anger — without fear of being judged or told what to do. Our role is to listen, bear witness, and help you make meaning of your experiences, not to evaluate or advise you on how to live your life.
FEES, INSURANCE, AND SCHEDULING
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All sessions are currently offered virtually in Toronto and across Ontario as well as across Nova Scotia.
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We use a secure, encrypted video platform that is compliant with Ontario's privacy legislation (PHIPA). Your privacy is always protected.
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Fees vary by clinician. Standard sessions are 50 minutes. Longer sessions are pro-rated by the half-hour. Psychotherapy services are exempt from HST.
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Payment is due at each session and is accepted via e-transfer. An invoice will be sent following your session, and a receipt will be issued once payment is received. Please retain your receipts for insurance and tax purposes.
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If you have coverage for a Registered Social Worker, you may be eligible for reimbursement, depending on your benefit plan. If you are unsure, it is best to call your insurance provider to ask.
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Yes. Out-of-pocket therapy costs can be claimed as a medical expense on your Canadian income tax return. We recommend speaking with your accountant or the CRA for details specific to your situation.
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You can book a free 20-minute phone consultation by filling out a form on our Contact page. This will help us get a better sense of what you are looking for and match you with the right therapist.
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We ask for at least 48 hours’ notice if you need to cancel or reschedule your session. Late cancellations or missed appointments are charged the full session fee. We can go over this together when you get started, so everything feels clear.
THERAPY PROCESS & COMMITMENT
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Most people start weekly or bi-weekly, which tends to support the momentum of the therapeutic process. We can adjust frequency over time to suit your needs and can discuss the frequency that makes the most sense for you.
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There's no one-size-fits-all answer. The length of therapy depends on your goals, the complexity of what you're working through, and the pace that feels right for you. We revisit this together regularly so our work always reflects where you are.
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That’s more common than you might think. A different approach or fit can make a meaningful difference.
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Progress in therapy isn't always linear — and it can look different for everyone. You might notice you're feeling less reactive, more grounded, or better able to navigate relationships. We'll check in regularly about how things are going and adjust our approach as needed.
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We'll make that decision together. When you feel you've reached your goals and have the tools and insight to continue on your own, we'll plan a thoughtful and intentional ending to our work together.
SAFETY & PRIVACY
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Your information is kept secure and confidential using PHIPA compliant platforms. We can go over this together to make sure you feel confident and safe about your privacy.
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Yes. Everything you share is held in strict confidence, in accordance with the ethical guidelines of the Ontario College of Social Workers and Social Service Workers (OCSWSSW). Your personal information will not be shared without your written consent.
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Yes, there are specific legal and ethical circumstances in which confidentiality must be broken — for example, if there is a risk of harm to yourself or others, or if child abuse or neglect is disclosed. We will review all limits to confidentiality with you during your first session so you are fully informed.